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Which are your fiscal data?
Shopkeeper’s name: FINO S.A.R.L
Fiscal code and registration number: 02049480649
Enrolled in the Register of the Enterprises of AVELLINO
Administrative Economic Catalogue number: 130115
Place: 31, Michelangelo street 83035 GROTTAMINARDA (AV)

Who can I address to for assistance?
The responsible of the complaints office is Mr. Marcello Fino who can be contacted at the telephone number 0039 0825 445608 or at the following address: assistenza@lamicrofusione.it


How can I buy on the site www.lamicrofusione.it?
Nothing simpler. First of all it is necessary to register yourself to the site using the panel on the right top. Once registered you can login writing your user name and password in the proper panel. Click on the product and place the order, choosing the quantity.

How can I become a retailer?
If you are a bonbonnières and gift articles shop keeper and you are interested in re-selling our products, during the registration procedure point out your wish to become a retailer and communicate us your V.A.T. number and your shop trade name. Within 24 hours our staff will verify the authenticity of your data and will train you to the vision of the prices for retailers.

In some cases can the delivery times increase?
The products sold on our site www.lamicrofusione.it are handicraft. For big quantities, the delivery times can reach 15 days. In any, case do not hesitate to contact us for urgent deliveries.

In how many days will I receive the goods?
If they are available in the warehouse, we will send them the day after the order by carrier or the day after your bank transfer or credit card payment. The delivery happens in 48/72 hours in Italy.

How can I have a guarantee on the products?
All the products will be accompanied by a certificate of life guarantee of the producer who guarantees their quality and characteristics.

How much does the delivery cost?
The cost for the delivery of the goods in Italy is of 9,50 €uros.
For the other Countries the cost is specified in the order form.

Does a minimum order exist?
Remember that the minimum purchase is of:
- 10,00euro V.A.T. inclusive + delivery cost

What is the price of the products?
The prices on the site are V.A.T. inclusive

Why must I register?
The registration is compulsory only in the case you want to send us the order. The vision of our catalogue is completely free. The registration is fundamental to manage in a precise and automatic way the orders sent by the consumers, so that we can have a control on the history of the orders, on the discount, on the fiscal documents to be issued, etc.. The registration of your own personal data respects the law on the privacy..

I have lost the data for the login.
In such a case, it is possible to ask for them through an automatic procedure available in the panel of the login at the voice "Have you forgotten your Password? "

How much does the payment cost by credit card?
No extra expense.

Which telephone numbers can I use for talking to an employee?
0039 0825 445609.

I have sent an order but now I want to cancel it: What can I do? (right of recession)
If the order has not been executed, you have to inform the firm immediately. If the order has been executed and therefore the goods have been sent, first you have to wait for of its arrival and then to use the right of anticipated recession for the consumer.

What fiscal documents do you issue?
If during your registration you have communicated your Fiscal Code, we will send you the fiscal receipt. If you have communicated your V.A.T. , every delivery will be made together with the issue of the commercial invoice.

How can I verify the state of my trolley?
In all the pages of the site you can monitor the state of the trolley on the left top.

How can I purchase what I have inserted in the trolley?
Click on the key " orders" on the left top and follow the purchase instructions filling in the form.

How can I find a product?
In the site “La Microfusione” a powerful search engine is available. You can effect the search by name, product code, price included between two values, increasing and decreasing. If you have particular demands, do not hesitate to contact: info@lamicrofusione.it

By which credit cards can I purchase?
You can purchase our products by Visa card and MasterCard.



Is The transaction by credit card safe?
Of course. This shop uses Gest Pay , the safe system of Bank Sella for internet payments by credit card. When paying by credit card, “La Microfusione” automatically will send you on a page that uses the protection system SSL at 128 bit (Secure Socket Layer) of the Internet site www.sella.it.
This system deals with crypting the information you have, so that it is impossible their interception from external users. In this page you can put your credit card data in the safest way. In fact the data are directly transmitted to the Bank, giving you the maximum guarantee.



Which addresses can I use for communicating with “La Microfusione”?
By mail write to: FINO S.R.L. 31, Michelangelo street - 83035 GROTTAMINARDA (AV).
For general information: info@lamicrofusione.it
To ask for assistance: assistenza@lamicrofusione.it
For information on your personal data: privacy@lamicrofusione.it